Welcome! Thank you for visiting Family Service League’s (FSL) Compliance and Privacy page. Here you will find helpful information about your Privacy and our Compliance Program at FSL.
This notice describes how protected health information about you may be used and disclosed and how you can get access to this information.
Click here for Notice of Privacy Practices
Haga clic aquí para ver el Aviso de prácticas de privacidad en español
Click here for the Summary Notice of Privacy Practices
Haga clic aquí para ver el resumen del Aviso de prácticas de privacidad en español
If you believe your privacy rights have been violated, you may file your compliant with Family Service League by calling the number below or clicking on THIS LINK to submit a written complaint.
Lynda Wilson, Director of Compliance and CQI
You may also file a complaint with the Secretary of the Department of Health and Human Services. You may contact the Secretary at:
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll Free: 877-696-6775
To file a formal complaint about a compliance matter or if you have questions regarding any of the policies above, please call FSL’s Compliance Hotline:
Please note, if your complaint concerns a grievance, for example, a complaint about your services, a staff member or one of our facilities, that is a grievance and should be submitted by using the Grievance Reporting Form. To learn more about what is considered a grievance, click on the link.
Some examples of a Compliance incident are billing for Medicaid services that were not provided, accepting kickbacks (e.g., money) for client referrals or billing for unnecessary services. Calls to the Hotline are responded to within three business days of receiving them. You are not obligated to provide your name. All reports made to FSL are confidential. However, based on the need to investigate a matter, this may not always be possible. FSL will not retaliate against anyone for making a good faith report.
You may also submit your compliance compliant in writing to Craig B. Greenfield, Chief Compliance Officer at: